Shipping & Returns

SHIPPING

Shipping rates are determined according to the weight of the items ordered.  An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping cost may be lower than the sum of individual shipping charges.  Your total shipping charges will be automatically computed during checkout prior to the completion of the order.  At checkout you can choose from the various delivery options for domestic as well as international shipping.

DOMESTIC SHIPPING SERVICES

 

FedEx First Overnight®

► Available throughout all states except Hawaii and Alaska. Orders must be placed by 2:00pm

► No P.O. Boxes

► Next-business-day delivery by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code.

► To check availability for your ZIP code, please call UPS at 1.800.463.3339

 

FedEx Priority Overnight®

► Available throughout all 50 states. Orders must be placed by 2:00pm

► No P.O. Boxes

► Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays.

► To check availability for your ZIP code, please call UPS at 1.800.463.3339

 

FedEx Standard Overnight®

► Available throughout all 50 states to addresses where FedEx Priority Overnight® delivery commitment is by 10:30 a.m. or noon.
Not available in all areas of Alaska and Hawaii. Orders must be placed by 2:00pm

► No P.O. Boxes

► Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.

 

FedEx 2Day®

► Available throughout all 50 states. Orders must be placed by 2:00pm

► No P.O. Boxes

► By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Delivery to some rural areas of Alaska and Hawaii in 3 business days.

 

FedEx Express Saver®

► Available throughout all states except Alaska and Hawaii. Orders must be placed by 2:00pm

► No P.O. Boxes

► Delivery to businesses by 4:30 p.m. and to residences by 7 p.m., in 3 business days.

FedEx Home Delivery®

► Available throughout all 50 states. Orders must be placed by 2:00pm

► No P.O. Boxes

► 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii.
Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m.

 

Using the above map for FedEx Ground service you can estimate the days in transit for packages shipped via FedEx Ground. All in stock orders are shipped within 48 hours* and many orders received before 2PM Eastern Standard Time are shipped the same day.

INTERNATIONAL SHIPPING SERVICES

 

FedEx International First®

► Outbound delivery in 2 business days as early as 9 a.m. to select European countries from the U.S.

► No P.O. Boxes

► Outbound delivery as early as 9 a.m. in 2 business days to postal codes in Belgium, England, France, Germany, Italy, the Netherlands, Spain and Switzerland.

► Rates do not include customs clearance.

► Brokerage fees, duties, and taxes are billed to importer upon delivery.

► To check availability for your ZIP code, please call FedEx at 1.800.463.3339

 

FedEx International Priority®

► Speed and reliability to more than 220 countries and territories.

► No P.O. Boxes

► Time-definite delivery typically in 1, 2 or 3 business days. Reach major cities in Europe by noon typically in 2 business days.

► Rates do not include customs clearance.

► Brokerage fees, duties, and taxes are billed to importer upon delivery.

► To check availability for your ZIP code, please call FedEx at 1.800.463.3339

 

FedEx International Economy®

► Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico).

► No P.O. Boxes

► Rates do not include customs clearance.

► Brokerage fees, duties, and taxes are billed to importer upon delivery.

FedEx International Ground®

► Delivery typically in 2–7 business days. From the U.S. to 100 percent of Canada and Puerto Rico.

► No P.O. Boxes

► Rates do not include customs clearance.

► Brokerage fees, duties, and taxes are billed to importer upon delivery.

INTERNATIONAL, APO , & FPO ADDRESSES

United States Postal Service

► Available for delivery to international, APO & FPO addresses

► Delivery within seven to fourteen business days.

► Tracking number provided when available.

 

 

INSURANCE

Each shipment is automatically insured for up to $100 at absolutely no cost to the customer.  For each additional $100 it is only $0.35 extra.  

TRACK YOUR PACKAGE

FedEx – track your package at FedEx Package Tracking

You may also track your package by calling the FedEx Customer Service line at 1.800.463.3339 .

DAMAGES

If your order arrives with merchandise that is damaged, please hold on to all original packaging and contents, and contact our Customer Service at 1.866.208.1339 immediately and no later than 3 business days from the date of confirmed delivery. All damage claims must be reported within 3 business days from confirmed delivery to insure that your claim may be processed and approved with the shipping carrier. Reporting damages more than 3 business days from confirmed delivery may result in your claim being denied by the carrier.

 

 

RETURNS & EXCHANGES

 

HOW TO RETURN OR EXCHANGE

Incomplete, Incorrect, or Defective
If your order arrives with merchandise that is incorrect, missing, or defective, please contact our Customer Service toll-free at 1-866-208-1339 or by submitting our Return & Exchanges form within 5 business days of confirmed delivery of your merchandise. Incorrect or missing items must be reported within 5 business days of delivery, so that your claim may be processed and approved in a timely manner. Merchandise that is found to be defective may be repaired or exchanged, please contact our Customer Service as soon as possible for additional details.

 

RETURNS

►We want you to be completely satisfied with your purchase. If you are not, please contact our Customer Service to obtain a valid RMA number. Then, simply return the items you do not want unused and in original condition within 30 days of confirmed delivery of your package and we will refund the purchase price or exchange the item. Shipping charges are non-refundable unless the return is due to our error. No restocking fee will be charged if merchandise is returned in original, undamaged, and unused condition. Merchandise that is returned damaged, with missing or damaged packaging, or missing parts will be charged a 10% restocking fee of the full purchase price. Returns will not be accepted without a valid RMA number. Merchandise that has been used and is found not to be defective or damaged or merchandise that has been opened and deemed disposable will not be accepted and will be returned to the customer at the customer's expense.

Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.

Refusals and Non-Deliverables
Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned to Discover Hookah Co. at an additional shipping rate that will be billed to the customer.

Incorrect addresses may also result in return packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, less the shipping charges and a 10% restocking fee.